Galaxy 8 - Allen Theatres

8/27/23 at the 8:05pm movie for Gran Turisimo, half way through the movie the power shuts down in the building. Everybody’s coming out all the theaters, it’s pouring raining outside, I decided to leave and not wait. Called earlier today to speak to a manager about getting a refund, the girl over the phone said they’re not available but she took down my info and said someone will call me back. Never heard back. So I go in and politely ask to speak to a manager, I showed them my ticket stub from yesterday and asked if they can comp a small bag of popcorn and a small drink. They said they can’t do it. Proceeded to contact a manager and the manager said they will not comp any customers for food or beverages. Listen, I’m a business owner, I’m busy, it’s not about the money, it’s the principal. So I have to sit through another movie that I just seen the first half of the movie yesterday spend more money on a small bag of popcorn and drink? And this young girl tonight had the nerves to give me her little attitude with this blank stare as if I’m in the wrong. They either make this right or I’ll never return to this theater again. I’ve got over 1.5 million people viewing my google listing, Google sends me updates congratulating me all the time for contributing. These companies better start rethinking their policies because from one business owner to another, this is unprofessional and unacceptable. What’s your cost on a small bag of popcorn, maybe .50 cents and a small drink, maybe another .50 cents, they have the nerves to dramatically up charge customers but not professional or compassionate enough to comp what cost you $1 and that’s being generous considering you buy in bulk 🤦🏻‍♂️

I like the Galaxy 8. There are enough screens for everyone in the family to see whatever movie they want and still ride together in the same car. The seats have power-footrests and recline. That feature helps me nap during the movie. Candy, nachos, and popcorn are always available. The staff is friendly and professional. Parking is plentiful.

Not happy with this experience. They did not turn on the lights in the theater before the movie then during the movie they turned on the wall lights. The seats did not recline well. The popcorn was part burnt and part stale. Most of the soda flavors were out and the rest were watered down. I will not recommend this theater. Apex is way better.

This was a nice little movie theater that didn't look that big from the outside, but their prices are great and their seating is very comfortable! I was just passing through town and decided ro go see Love and Thunder in the middle of the day. I was nearly the only person in the theater, but it was really fun. The concessions people were very nice and the popcorn was good. They have the good powdered salt too. The seats have tilt and recline on the back and the leg portions and were very comfy. Cool place! Recommended.

Not happy with this experience. They did not turn on the lights in the theater before the movie then during the movie they turned on the wall lights. The seats did not recline well. The popcorn was part burnt and part stale. Most of the soda flavors were out and the rest were watered down. I will not recommend this theater. Apex is way better.

8/27/23 at the 8:05pm movie for Gran Turisimo, half way through the movie the power shuts down in the building. Everybody’s coming out all the theaters, it’s pouring raining outside, I decided to leave and not wait. Called earlier today to speak to a manager about getting a refund, the girl over the phone said they’re not available but she took down my info and said someone will call me back. Never heard back. So I go in and politely ask to speak to a manager, I showed them my ticket stub from yesterday and asked if they can comp a small bag of popcorn and a small drink. They said they can’t do it. Proceeded to contact a manager and the manager said they will not comp any customers for food or beverages. Listen, I’m a business owner, I’m busy, it’s not about the money, it’s the principal. So I have to sit through another movie that I just seen the first half of the movie yesterday spend more money on a small bag of popcorn and drink? And this young girl tonight had the nerves to give me her little attitude with this blank stare as if I’m in the wrong. They either make this right or I’ll never return to this theater again. I’ve got over 1.5 million people viewing my google listing, Google sends me updates congratulating me all the time for contributing. These companies better start rethinking their policies because from one business owner to another, this is unprofessional and unacceptable. What’s your cost on a small bag of popcorn, maybe .50 cents and a small drink, maybe another .50 cents, they have the nerves to dramatically up charge customers but not professional or compassionate enough to comp what cost you $1 and that’s being generous considering you buy in bulk 🤦🏻‍♂️